FAQ:
How soon can I expect my points after completing a mission?
Upon submission, we meticulously assess missions for accuracy, honesty, date, time, location, and photo clarity. This thorough evaluation spans 24 to 72 hours. In certain cases, validation delays may occur, and for detailed insights, contact support@getmobee.com.
How quickly will my points be accessible post mission approval?
Points are instantly credited upon mission approval.
Inquiries Regarding Account Details
What does my Bee Profile encompass?
Your Bee profile, identifiable by the Bee icon in the top left corner, showcases essential details such as Bee ID (e.g., bee1234567), email, and allows edits to personal information like country, gender, ethnicity. It also displays claimed achievements, balance history, and approved/pending missions.
How do I deactivate my account?
To delete your account, forward your request to support@getmobee.com or submit it through the Mobee app.
How can I update my email address on Mobee?
For accounts created with email & password, email support@getmobee.com. For Facebook Connect users, update your email on Facebook, take a screenshot, and send it to support@getmobee.com.
Crucial: Ensure your Facebook account reflects the new email before contacting Support.
Can Mobee terminate my account?
Yes, for reasons such as fraudulent data entry attempts, multiple Mobee accounts (limited to one per user), or failure to complete and return tax-related forms (W9 or T4).
Is taxation applicable to my earnings?
Yes, Mobee issues Form 1099-MISC for U.S.-based Bees earning over $600 in gift card rewards. Canadian users redeeming $500+ receive a T4A form. For comprehensive details, refer to “Do I have to pay taxes on my earnings?” on our website.
What sets Mobee’s Secret Shopper App apart from others?
Discover the unique advantage of tailored rewards, seamlessly integrating into your routine. Mobee ensures a user-friendly experience with a variety of exciting missions.
How do I earn points on Mobee?
Effortlessly accumulate points as you complete mystery missions during your routine shopping. The more missions you engage in, the closer you get to redeeming personalized rewards.
Can I choose the rewards I want?
Absolutely. Mobee empowers you to choose from a range of rewards including gift cards, discounts, and exclusive offers. Say goodbye to generic incentives and hello to a personalized shopping experience.
Is Mobee’s interface easy to navigate?
Mobee prides itself on a user-friendly interface. Whether you’re tech-savvy or not, navigating the app is a breeze, ensuring an enjoyable and hassle-free experience.
What types of missions does Mobee offer?
Mobee keeps the excitement alive with a diverse range of missions. From evaluating customer service to exploring store layouts, there’s always something new to discover and explore on the app.
How transparent is Mobee’s point system?
Rest assured, Mobee’s point system is transparent and easy to understand. Know exactly how your efforts translate into valuable rewards, with no hidden agendas.
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